Privacy policy

Privacy Policy
At Duffy, we care about you and your personal privacy. Therefore, we ensure that your personal data is handled securely. Below, we have gathered everything you need to know about how and why we need your information. If you have any questions, please contact us at info@duffy.nu.

HOW YOUR INFORMATION IS COLLECTED
We collect information from you when you register on our website, make a purchase, or fill out any of our forms. The information may include details such as your name, email address, phone number, and/or credit card information, as well as any details about your purchase(s). We also automatically receive and store information from your computer and browser, including your IP address, software and hardware details, and the page you requested.

HOW YOUR INFORMATION IS USED
Your information may be used to contact you via email, SMS, or phone. It may also be used to improve our website, conduct surveys, or send offers.

DISCLOSURE TO THIRD PARTIES
Personally identifiable information is never disclosed to external parties without your prior consent. Trusted third parties that help us operate our website or business are not included (provided that these parties agree to keep all information confidential). Your information may also be shared with the shipping company to ensure the delivery of your order. If fraud, illegal activities, etc., are suspected, your information may be transferred to authorities—this only occurs if required by law.

INFORMATION PROTECTION
Only employees of Duffy's parent company, Theorema Scandinavia AB, who need to perform a specific job, such as customer service or billing, have access to your personally identifiable information. Computers and servers used to store your personal information are securely maintained.

Information such as your name, address, and phone number is collected to manage deliveries and returns or claims. This data is stored in specially protected and continuously monitored e-commerce and business systems on servers within the EU, which comply with the requirements of the General Data Protection Regulation (GDPR). When the information is no longer needed to fulfill our obligations to you, it is deleted or anonymized in our system and backups.

Payment details provided by the customer to complete a purchase are never stored in our systems but are transferred directly to Klarna, where they are processed in accordance with GDPR.

COOKIES
By using the website, you agree to our use of cookies.

A cookie is a small text file with information that is stored in your browser when you visit a website. We use cookies, among other things, to ensure that you receive the correct information and to track visitor statistics.

YOUR CONSENT
By using our website, you agree to our privacy policy.