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Delivery and returns

Deliveries
Our goal is to deliver your goods as quickly as possible, with the aim of delivering within 1-3 business days. Please note that delivery times may vary during sales, major campaigns, product launches, or due to circumstances beyond Duffy's control (e.g., carrier delays).

Currently, we offer free shipping on purchases over 49 EUR, otherwise, a shipping cost of 5 EUR will be applied. Your order will be delivered to the address or pickup point specified at the time of ordering. Always double-check that you have entered the correct address. If you suspect you have entered an incorrect address, please contact us at info@duffy.nu as soon as possible. Unfortunately, once your package has been shipped, the address cannot be changed.

Always check the contents of your package when it arrives. If something is missing, if the package is damaged, or if you suspect that someone has opened the packaging, please contact us at info@duffy.nu to file a claim.

Do you wish to return your products?
From the moment you receive your package, we offer a return period of 30 days (14 days for sale items). The products to be returned must be packed in the original Duffy box. The products returned must, of course, be unused and undamaged.

How to return your products:
State the reason for return and the number of pairs being returned on the return form.

  1. Place the items back in the original Duffy box, place the box in the bag, and include the completed return form.
  2. Attach the provided return label to the bag and drop the package off at your nearest postal service point.

Currently, we do not offer free returns. The return cost is 49 SEK and will be charged to your original invoice. The original shipping cost will not be refunded in the case of a return.

Do you wish to exchange for another size or product?
If you want to exchange your products, please return your order according to the same instructions as above and place a new order.

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